{"id":240328,"date":"2022-09-13T12:35:18","date_gmt":"2022-09-13T11:35:18","guid":{"rendered":"https:\/\/www.medicalimpulse.de\/crm-rescue-service-human-factors-hospital\/"},"modified":"2022-10-04T08:55:33","modified_gmt":"2022-10-04T07:55:33","slug":"crm-rescue-service-human-factors-hospital","status":"publish","type":"post","link":"https:\/\/www.medicalimpulse.de\/en\/crm-rescue-service-human-factors-hospital\/","title":{"rendered":"CRM \/ Human Factors in Rescue Service and Hospitals"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Main Section” _builder_version=”4.9.4″ _module_preset=”7a49d0ca-87b7-4c77-a03e-d56492d097e5″ background_color=”#ffffff” custom_margin=”0px||0px||false|false” custom_padding=”0px||||false|false”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.9.4″ _module_preset=”9b751c31-4556-4699-bf3b-15d08fcf3bd9″ width=”100%” custom_padding=”0px||0px||false|false”][et_pb_column type=”2_3″ module_class=”et-show-more-container ” admin_label=”Post Content” _builder_version=”4.9.4″ _module_preset=”default”][et_pb_text admin_label=”Headline Grundlagen” module_class=”has-headline size-2″ _builder_version=”4.9.4″ _module_preset=”f27d57d5-2206-4fa2-bb4e-1883933a92a9″ text_font=”||||||||” header_font=”||||||||” header_text_color=”gcid-7017af99-804f-4997-adc0-e93f5909dcff” header_2_font=”|600|||||||” header_2_text_color=”gcid-7017af99-804f-4997-adc0-e93f5909dcff” header_2_font_size=”36px” header_2_line_height=”1.25em” custom_margin=”0px||28px||false|false” custom_margin_tablet=”” custom_margin_phone=”||14px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}”]<\/p>\n

CRM Rescue Service \/ Human Factors Hospital<\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”Headline Grundlagen” module_class=”has-headline size-2″ _builder_version=”4.9.4″ _module_preset=”f27d57d5-2206-4fa2-bb4e-1883933a92a9″ text_font=”||||||||” header_font=”||||||||” header_text_color=”gcid-7017af99-804f-4997-adc0-e93f5909dcff” header_2_font=”|600|||||||” header_2_text_color=”gcid-7017af99-804f-4997-adc0-e93f5909dcff” header_2_font_size=”36px” header_2_line_height=”1.25em” custom_margin=”0px||28px||false|false” custom_margin_tablet=”” custom_margin_phone=”||14px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}”]<\/p>\n

Learning from mistakes with Human Factors knowledge<\/strong><\/h3>\n

[\/et_pb_text][et_pb_text module_class=”introtext” _builder_version=”4.9.4″ _module_preset=”87cc2148-c6f4-4f1b-8609-d757a882564c” text_font_size=”18px” text_line_height=”32px” custom_margin=”||0px||false|false” custom_padding=”||||false|false”]Errors happen, always and everywhere. In medicine, too. This is due to documentation deficiencies, systemic weaknesses in the processes and, last but not least, Human Factors. This applies equally to physicians and employees in nursing, laboratories and rescue services.[\/et_pb_text][et_pb_divider show_divider=”off” module_class=”divider-38″ _builder_version=”4.9.4″ _module_preset=”e1fbf107-ca39-4ee4-b671-ebf4d2633462″ background_color=”#ff00e2″ height=”38px”][\/et_pb_divider][et_pb_text _builder_version=”4.9.4″ _module_preset=”7c0ad95c-dcf2-4930-9631-952e4eeba957″ text_line_height=”28px” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px||false|false”]According to the iceberg model of error research, for every one serious and 10 minor accidents above the water’s surface, there are around 30 incidents that are only recognizable to insiders, as well as around 600 unsafe actions under the water that are often not even noticed by those involved. If the goal is now to minimize errors above the water surface, those below the water must first be reduced.<\/p>\n

It is known from scientific studies that Human Factors are major contributors to about 70 – 80 % percent of all serious incidents in medicine.[\/et_pb_text][et_pb_divider show_divider=”off” module_class=”divider-38″ _builder_version=”4.9.4″ _module_preset=”e1fbf107-ca39-4ee4-b671-ebf4d2633462″ background_color=”#ff00e2″ height=”38px”][\/et_pb_divider][et_pb_text admin_label=”Headline Grundlagen” module_class=”has-headline size-2″ _builder_version=”4.9.4″ _module_preset=”f27d57d5-2206-4fa2-bb4e-1883933a92a9″ text_font=”||||||||” header_font=”||||||||” header_text_color=”gcid-7017af99-804f-4997-adc0-e93f5909dcff” header_2_font=”|600|||||||” header_2_text_color=”gcid-7017af99-804f-4997-adc0-e93f5909dcff” header_2_font_size=”36px” header_2_line_height=”1.25em” custom_margin=”0px||28px||false|false” custom_margin_tablet=”” custom_margin_phone=”||14px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%22header_text_color%22,%22header_2_text_color%22%93}”]<\/p>\n

Causes of Error – The Role of Human Factors in Medicine<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.9.4″ _module_preset=”7c0ad95c-dcf2-4930-9631-952e4eeba957″ text_line_height=”28px” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px||0px||false|false”]However, the causes rarely lie in a lack of expertise or its inadequate execution. In the complex structures of highly divided processes, physicians, nurses and staff in rescue services lack systemic information. Also, leadership cannot always be provided where it is needed – yet decisions must be made all the time.<\/p>\n

Out of such situations, failure patterns are similar: ineffective communication, poor team interaction, pressure, stress and hectic, social norms (especially strong hierarchies), lack of problem awareness and insufficient assertiveness.[\/et_pb_text][et_pb_divider show_divider=”off” module_class=”divider-38″ _builder_version=”4.9.4″ _module_preset=”e1fbf107-ca39-4ee4-b671-ebf4d2633462″ background_color=”#ff00e2″ height=”38px”][\/et_pb_divider][et_pb_cta title=”Do you already know our medical Human Factors E-Learning?” button_url=”https:\/\/www.medicalimpulse.de\/en\/human-factors-medicine-online-training\/” button_text=”more” _builder_version=”4.9.4″ _module_preset=”0a1a6453-1c15-41ba-aead-d6f1bdff5799″ background_color=”gcid-7a51ffdd-b0a8-4abf-af4c-b9c78783aa28″ button_text_color=”gcid-ea5d051f-5fd6-4d93-bea0-d1ce824db653″ button_bg_color=”gcid-d13c4f27-0247-47eb-85a2-be11a3722de0″ button_border_color=”gcid-d13c4f27-0247-47eb-85a2-be11a3722de0″ global_colors_info=”{%22gcid-a4d4b690-c5d0-4305-acd7-d33639818f8a%22:%91%22button_bg_color__hover%22%93,%22gcid-7017af99-804f-4997-adc0-e93f5909dcff%22:%91%93,%22gcid-7a51ffdd-b0a8-4abf-af4c-b9c78783aa28%22:%91%22background_color%22,%22colorStart%22%93,%22gcid-22d5cf4e-69e4-4fff-a472-856850512630%22:%91%22colorEnd%22%93,%22gcid-ea5d051f-5fd6-4d93-bea0-d1ce824db653%22:%91%22button_text_color%22,%22button_border_color__hover%22%93,%22gcid-d13c4f27-0247-47eb-85a2-be11a3722de0%22:%91%22button_text_color__hover%22,%22button_bg_color%22,%22button_border_color%22%93}” button_bg_color__hover=”gcid-a4d4b690-c5d0-4305-acd7-d33639818f8a” button_border_color__hover=”gcid-ea5d051f-5fd6-4d93-bea0-d1ce824db653″ button_text_color__hover=”gcid-d13c4f27-0247-47eb-85a2-be11a3722de0″ colorStart=”gcid-7a51ffdd-b0a8-4abf-af4c-b9c78783aa28″ colorEnd=”gcid-22d5cf4e-69e4-4fff-a472-856850512630″]\"\"<\/p>\n